Thank you for choosing Zigma Wall Mount. This Cancellation/Refund Policy outlines the procedures and guidelines regarding cancellations and refunds for products purchased through our website.
- Cancellation Policy
1.1. Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your cancellation request. However, please note that orders that have already been shipped or processed may not be eligible for cancellation.
1.2. Cancellation Fees: In some cases, cancellation fees may apply depending on the stage of processing or shipping of the order. These fees may include restocking fees or any other expenses incurred as a result of the cancellation. The specific cancellation fees, if applicable, will be communicated to you at the time of cancellation.
- Refund Policy
2.1. Eligibility for Refunds: Refunds will be considered under the following circumstances:
a) Defective Products: If the product you receive is defective or damaged, you may be eligible for a refund. Please contact us within [number of days] days of receiving the product and provide detailed information and supporting evidence.
b) Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please notify us within [number of days] days of receiving the product. We will rectify the situation and may provide a refund if necessary.
c) Order Cancellation: If your order is eligible for cancellation as per Section 1, we will process a refund according to the applicable cancellation policy.
2.2. Non-Refundable Items: Certain items may be non-refundable, such as products that have been customized or personalized specifically for you. Additionally, any shipping fees or other non-refundable charges incurred during the purchase process will not be refunded.
2.3. Refund Process: Refunds will be issued using the original payment method used for the purchase. The refund amount will be equal to the purchase price of the product minus any applicable fees or charges. Please allow a reasonable processing time for the refund to be reflected in your account.
- General Provisions
3.1. Modification: Zigma Wall Mount reserves the right to modify or amend this Cancellation/Refund Policy at any time without prior notice. The updated policy will be effective upon posting on our website.
3.2. Contact Us: If you have any questions or concerns regarding our Cancellation/Refund Policy, please contact us at [[email protected]].
Last updated: may-6-2023