Get In Touch
We’re here to help! At Zigmawall Mount, we value our customers and strive to provide the best possible service. Whether you have a question, need assistance, or want to share your feedback, we’re just a message away. Get in touch with us using one of the methods below, and our dedicated team will be delighted to assist you.
A- 54, Street No.- 3/23,, Village Gokulpur, Loni Road, Delhi, 110094
Welcome to the Zigmawall Mount FAQ section! We understand that you may have questions about our products and services. To help you find the information you need, we have compiled a list of frequently asked questions below. If you can’t find the answer you’re looking for, please don’t hesitate to contact our customer support team for further assistance.
How do I choose the right wall mount for my TV?
Selecting the right wall mount for your TV depends on various factors, including the screen size, weight, and VESA pattern compatibility. We provide detailed product descriptions and specifications for each wall mount, which include the recommended TV size and weight capacity. Additionally, our customer support team is available to assist you in choosing the perfect wall mount for your TV model.
Can I install the wall mount myself, or do I need professional assistance?
Our wall mounts are designed to be user-friendly, and most of them can be installed by following the included instructions and using basic tools. However, if you’re unsure about the installation process or have any concerns, we recommend consulting a professional installer to ensure the optimal safety and stability of your TV setup.
What is a VESA pattern, and why is it important?
VESA (Video Electronics Standards Association) pattern refers to the standardized hole pattern on the back of your TV or monitor that allows it to be mounted on a wall mount. It is crucial to check the VESA pattern compatibility of your TV and wall mount to ensure a proper fit. The VESA pattern is specified in millimeters (e.g., 200×200 or 400×400), indicating the distance between the mounting holes horizontally and vertically.
Can I adjust the viewing angle of my TV after it's mounted?
Many of our wall mounts offer adjustable features such as tilt, swivel, and articulation, allowing you to achieve the desired viewing angle and optimize your TV’s positioning. The specific adjustability options vary depending on the wall mount model, so we recommend checking the product descriptions or consulting our customer support team for more details.
Do you offer a warranty on your wall mounts?
Yes, we stand behind the quality and durability of our products. All our wall mounts come with a standard manufacturer’s warranty. The duration of the warranty may vary depending on the product, and specific terms and conditions apply. For more information about warranty coverage, please refer to the product documentation or contact our customer support team.
Delivery Options & Guidelines
Our standard delivery option is available for most orders and is typically the most cost-effective choice. Delivery times may vary depending on your location, but you can expect your order to arrive within the estimated timeframe provided during the checkout process. Please note that standard delivery does not include any additional services such as installation.
For those who require expedited shipping, we offer an express delivery option. With express delivery, your order will be prioritized and shipped using a faster shipping method. This option is ideal if you need your wall mount delivered quickly. Delivery times for express delivery will be provided during the checkout process.
We understand that our customers come from around the world, and we are pleased to offer international delivery options. Shipping costs and delivery times will vary depending on your location and the size of your order. During the checkout process, you will be provided with the available international shipping options and associated costs.
Accuracy of Information: Please ensure that your shipping address, contact details, are correct
Order Tracking: Once your order has been shipped, we will provide you with a tracking number or a link to track your package.
Signature Requirement: Please ensure that someone is available at the designated delivery address to sign for the package
Report Damaged Item
If you have received a damaged item from Zigmawall Mount, we apologize for any inconvenience caused. We take product quality and packaging seriously, and we understand the frustration of receiving a damaged item. Please follow our simple steps to report the damaged item and initiate the resolution process. Your satisfaction is our priority, and we will work diligently to ensure a satisfactory outcome.
Return a Package
If you need to return a package for any reason, we’re here to assist you. Whether it’s a damaged item, a wrong order, or a change of mind, we strive to make the return process as simple and convenient as possible. Please follow our return instructions and guidelines to ensure a smooth return experience. Our dedicated customer support team is also available to address any concerns or provide further assistance. Your satisfaction is our priority, and we are committed to resolving any issues promptly and efficiently.
Track A Package
To track the progress of your package, simply enter the tracking number provided in your order confirmation email or on the carrier’s website. This allows you to monitor the real-time status of your shipment, including its current location and estimated delivery date. Tracking your package provides peace of mind, ensuring you stay informed and can anticipate its arrival. If you encounter any issues or need further assistance with tracking your package, please don’t hesitate to reach out to our customer support team. We’re here to help you every step of the way.